Friday, 3 October 2008

A war of words

Does anyone else have this problem?

Miserable receptionists at their GP surgery? I am so annoyed by the people working behind the desk at my doctors who are rude, unhelpful and shouldn't be working for a service if they don't like people.

I needed a repeat prescription recently and because I have been working late I would not arrive at the surgery to ask for the prescription. I confess I have lost the form you are supposed to put into the letterbox, but it's hardly the end of the world, is it? So I phoned up and asked if they could ask for the prescription for me. Quite simply, they couldn't. It was too much trouble for them. I explained that I need the prescription and that if she would write it down it would help it along. Still no. I know that they have rules to follow, but the manner in which you are spoken to is unbelieveable. I think these people (and doctors as well, actually) forget that the majority of people work the same hours they do and cannot easily get to the doctors.

Anyway, I was told to write the information myself and put it in the letterbox. So yesterdayI set off for work a little later and to my surprise the door was open. I went in and a receptionist was there and she just looked at me. She didn't even say 'hello' and that is the experience I always get there. How unacceptable is that? I asked her who the head poncho was and I've decided to write a letter of complaint. I think that these people need some humility and humanity. It's the National Health Service; for me that means you'll be working with and working to help people. It gets me so angry that that is the way in which they speak to people and I've seen them do it to other people there.

I know it might seem trivial, but these tablets help me sleep and my sleeping pattern has been messed up now and my prescription won't be ready until Monday and both Ezzie and I arrive home after the surgery is open so getting the prescription is not so easy. I'm really cross about it all. I'm waging war on those people.

3 comments:

Caroline M said...

I thought the days of the NHS dragons had gone, the receptionists at my practice are lovely. Having said that I ran across a couple of tartars at the Hallamshire this week just to refresh my memory of what they used to be like.

jillm said...

I can collect your script - I am "off work" on Monday.

maramcp said...

Sorry to hear you have to deal with a dragon who got your goat - what a bag!